Last Updated: [23/02/2026]

TRENZAA (“Company”, “we”, “our”, “us”) operates an eCommerce platform accessible at [www.trenzaa.com] (“Platform”).

We are committed to protecting your personal data in accordance with:

Information Technology Act, 2000
IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (DPDP Act)

By using our Platform, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of personal data:

A. Personal Information

Full name
Mobile number
Email address
Billing and shipping address
Account login credentials

B. Order & Payment Information

Product purchase history
Transaction details
UPI / debit card / credit card / net banking details (processed via secure third-party payment gateways)

For Cash on Delivery (COD) orders:

Name
Phone number
Delivery address
Order details

We do not store full card details on our servers.

C. Automatically Collected Information

IP address
Device type
Browser type
Cookies and usage data
Ad referral sources

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Confirm COD orders
Provide shipping updates via SMS, Email, or WhatsApp
Offer customer support
Process returns and refunds
Prevent fraud and misuse
Improve website performance
Send promotional offers (with consent)
Comply with legal and tax obligations

3. WhatsApp & Marketing Communication

By providing your mobile number, you agree to receive:

Order confirmations
Delivery updates
Promotional messages
Abandoned cart reminders

You may opt out anytime by:

Replying “STOP” on WhatsApp, or
Contacting customer support

We do not sell your phone number or personal data.

4. Advertising & Analytics

We use third-party services such as:

Google Ads
Facebook/Meta Ads
Google Analytics

These services may use cookies and tracking pixels to:

Show relevant advertisements
Measure marketing performance
Understand user behavior

You can manage ad preferences through your Google or Facebook account settings.

5. Legal Basis for Processing (DPDP Act, 2023)

We process personal data based on:

Your consent
Performance of contract (order fulfillment)
Legal obligations
Legitimate uses under Indian law

You may withdraw consent at any time.

6. Sharing of Personal Data

We may share your data with:

Payment gateway providers
Courier and logistics partners
IT service providers
Marketing and advertising platforms
Government authorities if required by law

We do not sell personal data.

7. Data Security

We implement reasonable security safeguards including:

SSL encryption
Secure servers
Restricted internal access
Regular monitoring

However, no system is completely secure.

8. Data Retention

We retain personal data:

As long as your account is active
For order and tax compliance
Until deletion is requested (subject to legal requirements)

9. Your Rights Under DPDP Act, 2023

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Withdraw consent
File a grievance
Nominate a representative

To exercise your rights, contact our Grievance Officer below.

10. Children’s Privacy

TRENZAA does not knowingly collect personal data from individuals under 18 years of age.

11. Cross-Border Data Transfers

Your data may be processed outside India if our service providers operate internationally, subject to legal safeguards.

12. Grievance Officer

As required under Indian law:

Grievance Officer: [Insert Name]
Email: support@trenzaa.com
Phone: +91 6204139446
Address:
TRENZAA
Badiya More, Palojori
Deoghar, Jharkhand – 814146
India

We aim to respond within the legally prescribed timeframe.

Contact Us

TRENZAA
Badiya More, Palojori
Deoghar, Jharkhand – 814146
India
Email: support@trenzaa.com
Phone: +91 6204139446

If you want, I can now prepare:

✅ Terms & Conditions (very important for eCommerce)
✅ Return & Refund Policy
✅ Shipping & Delivery Policy
✅ COD Confirmation Policy
✅ Cancellation Policy

Tell me which one you want next.