Return & Refund Policy

Last Updated: [23/02/2026]

At TRENZAA, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The product is unused and in original packaging
  • All tags, labels, and invoices are intact

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used products
  • Products without original packaging
  • Clearance or sale items (if marked non-returnable)
  • Personal care items (if opened)

3. Return Process

To initiate a return:

  1. Contact us at support@trenzaa.com
  2. Provide order ID and product details
  3. Share images (if damaged/defective)

Once approved, we will arrange pickup or guide you through the return process.

4. Refund Policy

  • Refunds will be processed within 7–10 business days after inspection.
  • Online payments will be refunded to the original payment method.
  • COD refunds will be processed via bank transfer or UPI.

Shipping charges (if any) may not be refundable.

Shipping & Delivery Policy

Last Updated: [Insert Date]

1. Shipping Coverage

We ship across India.

2. Processing Time

  • Orders are processed within 1–3 business days.
  • Delivery may take 3–10 business days, depending on location.

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.

4. Delays

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect address details

TRENZAA is not responsible for delays caused by third-party courier services.

Cancellation Policy

Last Updated: [Insert Date]

1. Order Cancellation by Customer

You may cancel your order:

  • Before dispatch only
  • By contacting support immediately

Once the order is shipped, cancellation is not possible.

2. Cancellation by TRENZAA

We reserve the right to cancel orders if:

  • Product is out of stock
  • Payment fails
  • Fraudulent or suspicious activity detected
  • Incorrect pricing or product listing errors

Refunds (if applicable) will be processed promptly.

COD Verification Policy

To reduce fake or fraudulent orders:

  • COD orders may require confirmation via call or WhatsApp.
  • Failure to confirm may result in cancellation.
  • Repeated fake COD orders may lead to account blocking.

TRENZAA reserves the right to restrict COD facility for certain customers or locations.

Official Contact Information

TRENZAA
Badiya More, Palojori
Deoghar, Jharkhand – 814146
India

Email: support@trenzaa.com
Phone: +91 6204139446

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